Shipping policy
SHIPPING POLICY
Thank you for shopping with XEMORIX. We want every order to have a clear and reliable delivery experience, so we’ve outlined our processing, shipping, and delivery information below.
PROCESSING TIME
Orders are typically processed within 2–5 business days after payment has been confirmed.
Processing time is the time needed to prepare your order before it ships. Orders are generally not processed on weekends or public holidays.
UNITED STATES SHIPPING
After your order has been processed and shipped, delivery within the United States typically takes 4–8 business days.
Please note that processing time and shipping time are separate. Actual delivery times may vary depending on the product, destination, fulfillment location, shipping carrier, weather, holidays, and other circumstances outside our reasonable control.
INTERNATIONAL SHIPPING
For eligible international destinations, delivery after shipment typically takes 10–30 business days.
International delivery times may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.
Customers may also be responsible for customs duties, import taxes, or other fees charged by their country, unless otherwise stated at checkout.
SHIPPING AVAILABILITY
Shipping availability depends on the destination and the products in your order. Available shipping options and applicable charges will be shown at checkout.
TRACKING INFORMATION
When tracking is available, you will receive tracking information by email after your order has shipped.
Please allow some time for the carrier’s tracking system to update after your package has been dispatched.
DELIVERY DELAYS
Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, customs processing, high order volume, or other circumstances outside our reasonable control.
If your order is taking longer than expected, please contact us. We will help review the available tracking information and assist you with the next steps.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to help before the order ships, but we cannot guarantee that an address can be changed once fulfillment or shipping has started.
LOST, MISSING, OR DAMAGED PACKAGES
We want you to feel confident ordering from XEMORIX.
If your package appears to be lost, is marked as delivered but cannot be located, or arrives damaged, please contact us as soon as possible.
We will review the available order and tracking information and, when necessary, work with the shipping carrier or fulfillment provider to investigate the issue.
Based on the circumstances and the outcome of the investigation, we will work with you toward an appropriate resolution in accordance with our store policies and applicable requirements.
If an item arrives damaged, please keep the original packaging and take clear photos of the package and product. This information may be needed to review the issue.
CONTACT US
If you have any questions about shipping or delivery, please contact us:
XEMORIX
Email: info@xemorix.com
Phone: +1 929-925-5164