Refund policy
RETURN & REFUND POLICY
At XEMORIX, we want every purchase to reflect the quality, care, and confidence our brand represents. We understand that occasionally an item may need to be returned, and our goal is to make that process clear, fair, and straightforward.
Please review the policy below before requesting a return, exchange, or refund.
30-DAY RETURN WINDOW
Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must be in the same condition in which it was received. It must be unworn, unused, unwashed, unaltered, and have all original tags attached. When applicable, the item must also be returned with its original packaging.
A receipt, order confirmation, or other proof of purchase may be required.
Items that show signs of wear, washing, alteration, misuse, or damage that occurred after delivery may not qualify for a return.
HOW TO START A RETURN
Before sending any item back, please contact XEMORIX at:
info@xemorix.com
Please include your order number and the reason for your return. If the item arrived damaged, defective, or incorrect, please also include clear photographs showing the issue.
Once your request has been reviewed, we will provide return instructions if the item is eligible.
Please do not send a return to an address without first receiving return instructions from XEMORIX. Items returned without authorization or sent to an incorrect address may not be accepted.
CHANGE OF MIND, SIZE, FIT, COLOR, OR PREFERENCE
We understand that an item may not always be the right fit or choice.
If you received the correct item in acceptable condition but would like to return it because of size, fit, color, personal preference, or a change of mind, the return may be accepted as long as it meets the eligibility requirements of this policy and is requested within the 30-day return window.
For these standard returns, the customer is responsible for arranging and paying for return shipping.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from an error attributable to XEMORIX or its fulfillment process.
INCORRECT, DAMAGED, OR DEFECTIVE ITEMS
If you receive an incorrect item, or if your item arrives damaged or defective, please contact us as soon as possible at info@xemorix.com.
Please include your order number, a description of the issue, and clear photographs when applicable.
We will review the information provided and determine the appropriate resolution. Depending on the circumstances, this may include a replacement, exchange, refund, or other appropriate remedy.
When a return is required because XEMORIX or its fulfillment process sent an incorrect item, or because an item arrived damaged or defective, XEMORIX will cover reasonable return shipping costs or provide appropriate return-shipping instructions when applicable.
Customers should not be required to absorb return-shipping costs for a verified error attributable to XEMORIX or its fulfillment process.
EXCHANGES
Eligible exchanges may be requested within 30 days of delivery.
Items submitted for exchange must meet the same eligibility requirements as returns. They must be unworn, unused, unwashed, unaltered, and have all original tags attached, with original packaging when applicable.
Exchange availability depends on current inventory and product availability.
For exchanges based on size, fit, color, or personal preference, the customer is generally responsible for applicable return-shipping costs.
If an exchange is necessary because an incorrect, damaged, or defective item was received, XEMORIX will provide the appropriate assistance in accordance with this policy.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
Gift cards
Personalized or customized products
Items specifically identified as final sale
Items that have been worn, washed, used, altered, or damaged after delivery
Other products that cannot reasonably be returned for health, hygiene, safety, or legal reasons
Any applicable return restriction will be communicated on the product page, at checkout, or as otherwise required.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
RETURN SHIPPING
For standard eligible returns, including returns based on size, fit, color, personal preference, or change of mind, customers are responsible for return shipping.
XEMORIX does not currently include a prepaid return label with every order.
If the return results from a verified incorrect, damaged, or defective item attributable to XEMORIX or its fulfillment process, we will provide appropriate return-shipping assistance and cover reasonable return-shipping costs when applicable.
We strongly recommend using a trackable shipping service when returning an item at your own expense. XEMORIX cannot guarantee receipt of a customer-arranged return shipment that cannot be tracked.
REFUNDS
Once an eligible return is received, it will be reviewed and inspected.
If the return is approved, the refund will be issued to the original payment method.
Please allow up to 10 business days for the refund to be processed after approval.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account after XEMORIX has issued it.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@xemorix.com.
LOST OR MISSING PACKAGES
If your package appears to be lost, or tracking indicates that it was delivered but you cannot locate it, please contact us as soon as possible at info@xemorix.com.
We may ask you to confirm the shipping address and check with household members, neighbors, the delivery location, or the applicable carrier.
XEMORIX may also review available tracking information and, when appropriate, work with the carrier, fulfillment provider, or other relevant parties to investigate the shipment.
Any replacement, refund, or other resolution will be determined based on the circumstances, available tracking information, the outcome of any applicable investigation, this policy, and applicable legal requirements.
CANCELLATIONS
Orders enter fulfillment quickly, so cancellations cannot be guaranteed after an order has been placed.
If you need to request a cancellation, please contact us as soon as possible at info@xemorix.com.
If fulfillment or production has already started, we may be unable to cancel or modify the order. If the order has already shipped, the applicable return provisions of this policy will apply.
CONSUMER RIGHTS
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.
Where applicable law provides greater rights than those described in this policy, the applicable legal requirements will control.
CONTACT US
If you have questions about a return, exchange, damaged item, incorrect order, or refund, please contact:
XEMORIX
Email: info@xemorix.com
Phone: +1 929-925-5164